TrueBet Refund Policy

This Refund Policy outlines the circumstances under which TrueBet ("we," "us," or "our") may issue a refund. This policy is an integral part of our Terms of Service. By using our Services, you agree to the terms outlined below.

1. General Principle

The general principle for all betting transactions is that **all stakes are final once a bet is placed and confirmed in our system.** Bets are contracts, and once the event has started or the bet is confirmed, the stake is committed and cannot be refunded, except in the specific circumstances detailed in this policy.

2. Eligible Circumstances for Refunds

Refunds may be issued as credit to your account balance or, in rare cases, to your original payment method, at our sole discretion, under the following circumstances:

**2.1. Cancelled or Abandoned Events:**

*   If a sporting event is cancelled, abandoned, or does not conclude with an official result (as determined by the relevant governing body), all bets on that event will be **voided, and your stake will be refunded** to your account balance.

**2.2. Manifest Error / Incorrect Odds:**

*   If a bet is placed and accepted based on a **manifest error** (e.g., obvious incorrect odds, glitch in the system, or misrepresentation of the event), TrueBet reserves the right to void the bet and refund the stake. This is to ensure the integrity of the betting markets. Our decision on what constitutes a "manifest error" is final.

**2.3. Duplicate Transactions:**

*   In the rare event that a deposit is charged to your payment method multiple times due to a technical error, we will investigate and, upon verification, refund the duplicate amounts. Please contact Customer Support immediately if you suspect a duplicate transaction.

**2.4. Unauthorized Account Activity:**

*   If you can provide compelling evidence that your account was accessed and used by a third party without your authorization, we will investigate the matter. If verified, we may, at our discretion, void any bets placed fraudulently and refund the stakes. You are responsible for maintaining the security of your login credentials.

**2.5. Customer Service Errors:**

*   If a error made by a TrueBet employee (e.g., incorrectly crediting a bonus) results in a financial loss from your account balance that you are not responsible for, we will investigate and rectify the error, which may include a refund.

3. Non-Refundable Circumstances

**Stakes will NOT be refunded** under the following circumstances:

*   **Lost Bets:** The outcome of a bet is not as you predicted.

*   **Player Error:** You accidentally placed an incorrect bet (e.g., wrong selection, wrong stake amount). It is your responsibility to confirm all bet details before confirming.

*   **Change of Mind:** You change your mind after a bet has been placed and confirmed.

*   **Unforeseen Event Circumstances:** If an event is interrupted but later concluded with an official result (e.g., a tennis match is delayed but finished the next day), bets will be settled on the official result and are not eligible for a refund.

*   **Inactive Account Balances:** Funds in inactive accounts are handled according to our Terms of Service and applicable law, but are not subject to a "refund" request after account closure.

*   **Resettlement of Bets:** If a market is resettled days or weeks after the event due to an official ruling (e.g., a disqualification), we will adjust settlements based on the official result. This is a settlement correction, not a refund.

4. Bonus Money and Free Bets

Any bonus funds, free bets, or promotional credits awarded to you are **non-refundable and non-withdrawable**. If you use a free bet and it loses, the free bet is consumed. If it wins, only the winnings (minus the free bet stake) are credited to your withdrawable balance. The original free bet stake is never refunded.

**5. How to Request a Refund**

If you believe you are entitled to a refund based on the criteria above, you must:

1.  **Contact Customer Support** promptly via email at [support@truebet.me] or through the live chat function on our platform.

2.  Provide your **username** and details of the transaction (e.g., bet ID, transaction ID, date, and time).

3.  Clearly explain the reason for your refund request.

All requests will be investigated fairly and promptly. Our decision, based on the evidence and our policies, will be final.

6. Processing Time

Approved refunds to payment methods (e.g., credit card, e-wallet) may take 5-10 business days to appear in your account, depending on the processing times of your financial institution. Refunds credited to your TrueBet account balance will be immediate.

7. Changes to this Policy

We may update this Refund Policy from time to time. The "Last Updated" date at the top of this page will indicate when changes were made. Your continued use of our Services after any change signifies your acceptance of the updated policy.